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Purchasing a Memorial Online FAQ.

 

Do I pay sales tax?

How much is the shipping?

How long will it take to arrive?

Can I really buy a memorial online for my cemetery?

Who will install the memorial?

Can I purchase a memorial before I die?

Why should I purchase online?

How much will the memorial weigh?

I can’t fit everything on the memorial, what can I do?

What about Marble or Limestone?

What are my payment options?

What is your Warranty?

 

Do I pay sales tax? No. Current online commerce is tax free in the U.S. unless it delivered to the same state the order is shipped from. We are based in Texas, and state laws exempt memorials from retail taxes in Texas, so everyone in the U.S., including Texans get a tax break on monuments and markers.

 

How long will it take to arrive?  Turnaround time varies greatly based on the product. Moste engraved memorials average 90 days. Certain granite colors and sizes are in stock and ready to be engraved and can be shipped within a matter of weeks, however some are imported from overseas and take several months to arrive before we can engrave them. If you are attempting to have a memorial delivered by a certain date or would just like to know about specific products, please email us at CustomerService@BuyMemorials.com or call 1-877-254-5315. Other products which don't require engraving such as photos or vases are typically shipped within a couple of weeks. Again, please contact us for specifics.

 

Can I really buy a memorial online for my cemetery? Yes. By law, every cemetery in the U.S. must accept goods purchased through outside vendors, like BuyMemorials.com. They can legally make rules that specify certain aspects of the memorial such as the size, type, etc.; however they cannot prevent you from buying a memorial from somewhere else.

 

Who will install the memorial? This will vary depending on your cemetery rules. In some cases, you or a family member can install the memorial. Some cemeteries will require that any installer carry special insurance in order to install a memorial. In these cases you will need to contract with a 3rd party to install the memorial for you. This may be a local monument company, Funeral Home, or anyone in your local region that sells cemetery memorials. In some cases, the cemetery itself will install the memorial, typically for a fee. Ask the cemetery what their rules are regarding memorial installations and they will give you the details. Some cemeteries will have a permit or approval process when memorials are purchased by an outside vendor like BuyMemorials.com. We’ll help you fill out any necessary paperwork to make your purchase as easy as possible. If we need to contact the cemetery, just let us know and we’ll do that as well.

 

Can I purchase a memorial before I die? Yes. There are some things to consider before doing so, however. The first thing is where to put it. In most cases you will go ahead and have it installed in the cemetery even though there is nobody buried there yet. In this case, you will need to have your cemetery lot already purchased and typically paid for in full. If not, you would need to store the memorial yourself somewhere until the needed time. In either case, the memorial will be designed according to your specifications and will have room left so your death date can be engraved when needed. We use standard monument fonts that most memorial engravers can duplicate so you can have a local company engrave the final date for you for some nominal fee. In the case of bronze markers, we can ship you a final date ribbon at the needed time. This would be paid for when it is needed and cannot be paid for ahead of time. The second thing to consider is a companion or shared memorial. If you are considering the purchase of a memorial that will be shared with 2 or more people, at what point do you purchase it? If you want to save money and make sure you get what you want, buy it now. Unless you are uncertain where you are going to be buried, there is no compelling reason to wait until death. The price will almost certainly be higher in the future, and you can design and see what it will look like and not leave that decision to your family.

 

Why should I purchase online? When purchasing online, there are no pushy salesmen, no waiting in line and no store hours to have to fit in your busy schedule. While online shopping does have its advantages, perhaps a better question would be why you should purchase from BuyMemorials.com. We are not a strictly online company, unlike many online store fronts. There are many online memorial companies that are just that. They have an office, a computer, a nice website and amazing prices. Many are storefronts for Chinese or Indian importers who are constantly coming and going. Unlike other industries, our products are intended to last for centuries. While we may get some of our granite colors from Asia, our company has been around for over 100 years and will be around to stand by our products for years to come. We are a memorial company, not simply a website. We have several offices with memorial displays. You don’t have to take our word for it either. Simply to go maps.google.com and search for our toll free number 1-877-254-5315. You’ll see our location listing on the left. Click on it and then in the details bubble on the map, click on “Street View” and you can see one of our retail stores. Here are some things to watch for when purchasing from an online company.

-          No “About Us” or “History” page

-          No easily accessible telephone number

-          No retail store front (check the address, if it has a suite #, buyer beware)

-          If you can find a phone number, call it and see if they speak English. Texan accents are ok!

-          Make sure their site is secure. Check and verify any SSL or other certificate logos they have on their site.

-          Request photos of recent work. Once you have those, look at the death dates on the memorials to verify the photos are recent. If you still have doubts, request to see the computer generated design of the finished product. Compare the two to make sure they match. 

-          Ask for their state tax ID number. They may not charge you sales tax, but they need to be registered in their state as a legitimate company

 

How much will the memorial weigh? Granite will vary somewhat depending on the color, but an average easy to calculate formula is 200 pounds per cubic foot. Bronze markers are fairly uniform in thickness, so you only need to calculate the square inches of the plaque and divide it by 10, as it weighs approximately 1/10th of a pound per square inch. Use our calculator below to calculate the weight. To calculate cubic feet, multiply Length x Width x Height and divide by 1728. Then multiply by the weight. For example:

An individual monument would be calculated like this:

24*6*24 /1728 *200 = 400 pounds 

An individual bronze marker would be calculated like this:

24*12 /10 = 28.8 pounds

 

I can’t fit everything on the memorial, what can I do? Don’t worry, in many cases our designers can get it to fit for you. Simply put a note in the “Special Instructions” box before you add it to your cart and we’ll email you with a version that fits, or email us directly at CustomerService@BuyMemorials.com.

 

What about Marble or Limestone? We do not currently offer marble or limestone memorials on our website. We’d be happy to make one for you. Simply contact us for a quote. Please keep in mind that both marble and limestone are much softer materials than granite and will weather much faster.

 

What are my payment options? We accept the following methods online: Visa, MasterCard, Discover, American Express and PayPal. While we use PayPal to secure these transactions, you do not have to have a PayPal account in order to purchase with a credit card. We understand funds often need to come out of a trust fund or account. We also accept checks; however the order will not be released to production until the check has cleared our bank.

What is your warranty? All of our products carry a lifetime warranyt unless otherwise specified. Please see our Warranty page for more details. 
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Headstones & Gravestones
Granite Markers & Monuments
Flat Grave Markers
Bevel Grave Markers
Slant Grave Markers
Monument Headstones
Heart Shaped Headstones
Bronze Plaques & Grave Markers
Bronze Grave Markers
Bronze Signs & Plaques
Granite Memorial Benches
Granite Garden Bench
Granite Pedestal Bench
Granite Park Bench
Headstone Accessories
Headstone Pictures & Frames
Oval Porcelain Picture
Rectangular Porcelain Picture
Heart Shaped Porcelain Picture
Headstone Picture Frame
Granite Headstone Vases
Turned Headstone Vases
Square Headstone Vases
Bronze Marker Vases
Granite & Marble Statues
Miscellaneous Items
Military Headstones & Markers
Granite Base for Military Bronze
Matching Veteran Markers
Pet Memorials
Granite Pet Markers
Granite Dog Memorials
Cat Grave Markers
Other Granite Pet Memorials
  Ceramic Pet Pictures